# Tickets and forms

The bot brings the store's [tickets](/en/community/tickets/) and [forms](/en/community/forms/) into your Discord server.

## Tickets

Each ticket becomes a private thread in the chosen channel, with the player and the team. What is written in the thread goes
into the website ticket, and what is answered on the website shows in the thread. Attachments and stickers are not copied.

![The Tickets on Discord screen](shots/discord-tickets.webp)

### Turn it on

1. In **Discord > Tickets**, turn on **Tickets on Discord**. Support must be on in the store.
2. Pick the **Tickets channel**, a text channel.
3. Write the **Open ticket message**: **Title**, **Text** and **Button text**. Blank, it uses the default text.
4. Click **Save tickets** and **Publish message**.

```text Example message
Title: Need help?
Text: Click the button to talk to the team.
Button text: Open ticket
```

**Mirror every ticket**, on, creates a thread even for those who did not link Discord, only with the team. Off, only tickets from
linked players.

### Who answers

Whoever has a store role [linked to a Discord role](/en/discord/linking/#link-store-roles-to-discord-roles) answers on Discord, with
that role's Support permissions. The store owner answers by [connecting their own account](/en/discord/#your-discord-account).

When the ticket closes, the thread is deleted, the conversation stays on the website and the player gets the link by direct message.

> [!WARNING]
> Check three things if the team does not see the threads or the bot does not reply:
>
> - the Discord roles have the **Manage Threads** permission on the tickets channel;
> - on the Discord portal, under **Bot**, **Message Content Intent** is on;
> - if the bot joined before tickets existed, use **Invite the bot again**, so it gets the thread permissions.

## Forms

The player starts on the server and answers in the bot's direct messages, one question at a time. The answer goes into
[Forms](/en/community/forms/), next to those from the website, and the result arrives by direct message.

![The Forms on Discord screen](shots/discord-forms.webp)

### Turn it on

1. Create at least one form in **Support > Forms**.
2. In **Discord > Forms**, turn on **Forms on Discord**.
3. In **Time to answer each question**, pick from 1 to 60 minutes. It applies to each question and to the review at the end.
4. In **Where the player starts**, pick a path. Only the chosen one is available on the server.

| Path | How it works |
| --- | --- |
| **Message with all forms** | A message in a channel, with a button that opens the list of live forms |
| **/form command** | The player types `/form` and picks by name |
| **Message per form** | Each form has its own message, in its own channel, with a button that starts only that one |

> [!NOTE]
> The player must accept direct messages from the server, because the questions arrive there. The rules of each question, like
> numbers only and character limit, apply on Discord too.