# Orders

Every purchase in the store becomes an order. In **Store > Orders** you see all of
them, with the player, the total, the payment method, the date and the status,
and open each one for the details and the delivery.

![The order list with the player, the total, the payment and the status](shots/products-orders.webp)

## Find an order

The search at the top accepts the order number, the player's nick or the status.
**Clear** goes back to the full list.

## Order statuses

| Status | What it means |
| --- | --- |
| Pending | The order was placed and is waiting for the payment |
| Paid | The payment was approved and the delivery was created for the server |
| Delivered | The delivery finished in the game |
| Expired | 45 minutes passed without payment: the order stops counting and returns the stock |
| Cancelled | The order was cancelled |
| Refunded | The payment was refunded or disputed at the payment provider |

## Order details

Open an order to see:

- the **Order items**, with the quantity and the price of each one;
- the **Summary**: subtotal, discount (and the coupon used), credits used and
  total;
- the **Nickname** that receives the delivery;
- the **Payment**: the method and the **Payment ID**, the transaction number at
  the payment provider, handy to find the sale there;
- the server delivery, with each command and whether it was delivered.

![The details of an order: items, summary, player, payment and delivery](shots/products-order.webp)

> [!TIP]
> A player says they paid and did not get it? Open the order. If it is
> **Pending**, the payment provider has not approved the payment yet. If it is
> **Paid** and the delivery did not go out, check that the server is on and the
> plugin connected in **Store > Servers**: the delivery waits for the server and
> goes out on its own.

## Refund and dispute

An order refunded or disputed at the payment provider becomes **Refunded**:

- deliveries that had not gone out to the server are cancelled;
- credits bought in that order leave the player's balance (what they already
  spent does not come back);
- the order stops counting in the dashboard sales.

A VIP given by the VIP system also loses the days of that purchase. See
[VIP on the product](/en/products/vip/).

## Digital products

In a digital product store, the order shows the **Digital delivery** card, with
what the order released in **My purchases**: each unit, the downloads used and
the end of the key delivered. **Revoke access** takes that unit away from the
buyer. See [Digital products](/en/products/digital/).