# Store partners

Store partners are players with their own coupon, like content creators who
promote the server. Each sale paid with their coupon becomes a commission, and
you follow everything in **Store > Partners**: sales generated, commission owed
and payouts made.

![The partner list with sales, commission on hold, available and paid](shots/products-partners.webp)

> [!NOTE]
> The money from sales goes to your payment provider account, as always. You pay
> the commission to the partner, by Pix or in store credits. Hystore calculates,
> you pay and record it.

## Create a partner

A partner is born from a coupon:

1. In **Store > Coupons**, create or open the partner's coupon, for example
   `TIOCRAFT`.
2. In **Partner coupon**, link the coupon to the player and set the commission
   (as a percentage or a fixed amount).
3. Save. The player shows up in **Store > Partners**.

## How the commission moves

1. A player buys with the partner's coupon.
2. The commission stays **On hold** for the days you set. The hold covers the
   payment provider's refund window.
3. After the hold, it becomes **Available to pay**.
4. You pay the partner (Pix or store credits) and click **Record payout** on the
   partner.

The partner's screen has the sales and the commission per day, their coupons and
the payout history. Use **Reverse** on a sale that should not earn a commission; a
refund through the payment provider also removes the commission. If the
commission goes negative, the reversal is taken from the next payout.

## Suspend and delete

- **Suspend** makes the partner's coupons stop working.
- **Delete** removes the partner from the list and from the partner area in the
  store. Before that, pay or reverse what is on hold or available.

## What the partner sees

The partner follows sales and commission in an area of their own, on their
account in your store.

> [!TIP]
> A 30-day hold covers most card and Pix refunds. Paying before that risks paying
> commission on a sale that will be returned.

This is your store's program with players. Hystore's own partner program is a
different one; see [Hystore partners](/en/store/partner-program/).