# Players and roles

A player is whoever creates an account in your store to buy, open a ticket or
join the forum. The **Players** group in the menu has two screens: **Players**,
with every account, and **Roles**, with the players' roles (VIP, staff and
others).

In a digital product store, the group is called **Customers**, and customers log
in with their email, without a nick.

![The player list with the role, the status and the sign-up date](shots/products-players.webp)

## Find and create players

- The search accepts name, email or nickname.
- **New Player** creates an account by hand, with name, email, password and
  nickname. Without picking a role, the default role applies. In a digital store,
  the new customer form does not ask for a nick: it comes from the email.

## The player's profile

Open a player to see the total spent, the credits, the last login, the sign-up
date, the orders, the tickets, the cart, the redeemed gifts and the Discord link.
On the profile:

- **Send Credits** adds balance to their account; the history is in **Credits
  History**;
- **Edit User** changes name, email, nickname and role;
- **Ban User** and **Unban User**;
- **Deactivate account** blocks logging in and buying, but keeps the orders and
  the credits;
- **Export Data (GDPR)** downloads everything the store keeps about that player,
  to answer a data request.

![The player's profile with balance, sign-up and their VIPs](shots/products-player.webp)

## Player VIPs

On the **With VIP** tab, in **Players**, are all the store's VIPs. Search by nick
or email and filter by status (active, stored, paused, frozen, ended, removed)
and by VIP.

![The With VIP tab: each VIP with its status and time left](shots/products-player-vips.webp)

- **Give VIP** asks for the nick, the VIP and the days, or forever. It adds to
  the VIP the player already has, or creates it.
- In each row's menu: **Add 7 days**, **Change time** (a negative number removes
  time; removing everything ends the VIP), activate (for stored or paused),
  **Freeze** (stops the clock and removes the VIP on the server; **Unfreeze**
  brings it back), **Remove** and **History**.

Every action goes to the VIP history, with the email of whoever did it, and to
the store audit. In the game, staff with the `hystore.admin.vip` permission use:

```text Staff commands in the game
/vip admin <player>
/darvip <player> <vip> <days>
/removervip <player> <vip>
/congelarvip <player> <vip>
```

## Player roles

**Players > Roles** holds the roles players have in the store and the forum, like
Member, Gold VIP, Moderator and Administrator.

1. Click **Create role**.
2. Enter the **Role name** and the **Priority**: a higher number sits higher in
   the hierarchy. The arrows in the list change the order.
3. Check **This is a staff role** only for the server team. A staff role cannot
   be sold.
4. In **Visual customisation**, the **User CSS** and the **Badge CSS** change the
   player's name and badge in the forum.
5. Save.

![Player roles, from highest to lowest](shots/products-roles.webp)

```css Badge CSS
background: #d97706;
color: #ffffff;
font-weight: 700;
```

The **Default** role is the one every new player gets. A product can give a role
to the buyer (see [Products](/en/products/#site-role)), and, with the Discord
bot, the role can be linked to a role in the Discord server (see
[Linking and roles](/en/discord/linking/)).

> [!NOTE]
> On a staff role you can check server team permissions, like publishing news,
> receiving budget alerts and the new ticket alert in the game. These are game and
> site permissions, different from the [dashboard access roles](/en/store/team/).